America's #1 Consumer driven Health Care Company is looking for qualified candidates to join our team of Customer Service Specialist. Respond to emails; complete online apps; conduct brief, informal interviews; online marketing in your home office. Must be 25+ years of age, legal US resident and have internet and phone access. No telemarketing. Training provided to right individual. Excellent benefits package. Flexible hours. Request info by email. Please include your contact info.(i.e. PHONE, NAME)!

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Created: 2010-03-06

Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily? Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home? Then, this position may be for you... support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses. support.com provides an award-winning customer experience by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year. support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position. To qualify for this Work From Home opportunity you would need: • Your PC with minimum 3 GHz processor and 1 GB RAM with 1280x1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17” flat screen monitor or greater. • Broadband connection (1 MB down / 384 kbps up) • Meet the requirements of the job description below Responsibilities: • Perform analysis on customer’s PC and make product or service recommendations • Supply best in class support to direct consumers on all technology support needs • Use company provided tools to troubleshoot and solve customer technology problems • Maintain high level of customer satisfaction with focus on first call resolution • Identification and removal of Malware and Viruses As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following: • Answer calls and greet customer or partner sales representative • Review ticket in customer service tracking application • Determine scope of issue • Confirm customer agreement to pricing and conditions of service • Manage credit card processing • Handle requests for refunds per company policies • Follow through on warranty requests or open issues • Encourage completion of customer survey • Close the incident within recommended service times • Properly document all support calls • Adhere to quality standards set by company • Provide feedback on tool, process, and business improvements • Represent company in a professional and ethical manner Skills: • Excellent written and oral communication skills, second language a plus • Can communicate technical concepts clearly to customer’s level of understanding • Excellent customer interaction skills • Very good organizational and multitasking skills • Ability to problem solve and resolve problems creatively • Review SOPs (standard operating procedures) and provide feedback and ideas • Ability to type 30 to 40 words per minute Qualifications: • Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers • Hardware / Software technical support • Troubleshooting Windows XP platform to registry level • Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc... • Networking technologies TCP/IP, DNS, Firewalls • Internet connectivity using cable, DSL, satellite, dial-up • Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs • Iternet security in areas of virus and spyware • Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.

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Created: 2010-03-06

A national compiler of new homeowner and equity data is seeking a full-time customer service and support rep to work from home. Some experience or knowledge of mortgages is a plus. You must be experienced with Microsoft Excel and Outlook. Applicants will be tested.

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Created: 2010-02-25

Windy City Call Center, a free education referral service that works with colleges and universities nationwide, is hiring multiple full and part-time employees in the State of Illinois to fill call center positions. Reps call people who have indicated interest in getting information about furthering their education, and help them narrow down their options and select a school. These are not unsolicited calls. Compensation is a competitive hourly rate. You may work from home. Hours are flexible. Many of the company's team members are stay-at-home moms, students, and older adults. Previous call center sales experience is great, but not required. A comprehensive training program is included. Hours of operation are 7am – 11pm Central Time Monday – Saturday. They prefer you work afternoon and evening hours, as well as Saturday mornings. You must be able to work at least 30 to 40 hours per week, and you must be able to commit to a set schedule.

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Created: 2010-03-08

The University of Texas Medical Branch is seeking a work-at-home customer service rep. Pay is $15 to $17 per hour, with up to 20 hours of work per week. This is a telecommute position. You must have high-speed Internet access, phone, and email. It is preferred that you have some administrative experience in a medical office and some familiarity with medical terminology. Also, you need to have a basic understanding of computers and Microsoft Excel. Customer service experience is also a plus.

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Created: 2010-03-09